Privacy Policy
At ProStream, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our website, mobile applications, and other platforms (collectively, the “Services”). By using our Services, you consent to the collection and use of your personal information as outlined in this policy.
1. Information We Collect
We may collect various types of information in connection with your use of our Services, including:
A. Personal Information
When you create an account or subscribe to our Services, we may collect personal details such as:
Name
Email address
Billing address
Phone number
Payment information (e.g., credit card details, payment method)
B. Usage Data
We collect information about how you access and use our Services, including:
IP address
Device information (e.g., type, model, operating system)
Browser type and version
Pages visited on our website and within the app
Dates and times of your access to the Services
Information about your interactions with our content
C. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance your experience on our website and collect data about your browsing behavior. These technologies help us improve the functionality of our Services, analyze trends, and provide personalized content.
You can control cookie preferences through your browser settings. However, disabling cookies may affect certain features of our Services.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide and maintain our Services: To deliver IPTV content, process subscriptions, manage accounts, and improve service quality.
To personalize your experience: To tailor content and recommendations based on your preferences and viewing history.
To process payments: To process your subscription payments and manage billing.
To communicate with you: To send account-related notifications, updates about your subscription, promotional offers (with your consent), and respond to your inquiries.
To improve our Services: To analyze usage patterns, fix bugs, and develop new features or content.
To comply with legal obligations: To comply with applicable laws and respond to legal requests or disputes.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers: We may share your information with trusted third-party vendors and service providers who assist us in delivering and maintaining our Services (e.g., payment processors, email services, hosting providers). These parties are bound by confidentiality agreements and are only permitted to use your data as necessary to perform their services for ProStream.
Legal Compliance: We may disclose your personal information to comply with applicable laws, regulations, legal processes, or government requests, or to protect the rights, property, and safety of ProStream, our users, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
5. Retention of Your Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. If you choose to close your account or discontinue using our Services, we may retain certain information for recordkeeping purposes, to comply with legal obligations, or to resolve disputes.
6. Your Rights and Choices
A. Access and Update Your Information
You have the right to access, update, or delete the personal information we have collected about you. You can update your information through your account settings or by contacting us at support@ProStream.com.
B. Opting Out of Marketing Communications
You may opt out of receiving promotional emails or newsletters at any time by following the unsubscribe link in the email or contacting us directly. Please note that even if you opt out of marketing communications, we may still send you account-related or transactional communications.
C. Data Deletion
If you wish to delete your account and all personal information associated with it, you can request account deletion by contacting us at support@ProStream.com. We will process your request according to applicable laws.
7. International Data Transfers
If you are located outside of the country where ProStream operates, please be aware that your personal information may be transferred to, and stored in, a country with different data protection laws. By using our Services, you consent to the transfer of your data to such countries.
8. Children’s Privacy
Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete that information as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
ProStream Privacy Team
Email: support@ProStream.com
Phone: [Insert Phone Number]